Privacy Policy

Our Commitment to Privacy

At 123 Backflow, we understand the weight of personal/business information. We collect data with precision and care, like a mother handling a new born baby. Your information is sacred. We gather only what is necessary for providing backflow prevention services and maintaining clear communication.

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We collect personal/business details during service interactions, online inquiries, and consultations. This may include name, contact information, company details, and specific cross connection control requirements. We use this information to deliver targeted backflow prevention solutions and maintain accurate service records.

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Our digital systems are fortified like a water-resistant structure. We implement robust cybersecurity protocols to prevent unauthorized access. Personal data is encrypted, stored securely, and accessed only by authorized personnel who require such information for service delivery.

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We do not sell or distribute personal information to third parties without explicit consent. Your trust is our priority. We may share aggregated, anonymized data for industry research or service improvements, but individual identities remain protected.

You have the right to request access, correction, or deletion of your personal/business information. We respond to such requests with the same urgency we approach fire safety emergencies.

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By using our website or submitting your information, you agree to the terms of this Privacy Policy.

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Information We Collect

We may collect the following types of personal/business information when you visit our website, fill out a contact form and/or interact with our services:

• Contact Information: Name, email address and phone number;
• Service & Location Detail: Site address, type of equipment and inspection related details;
• Payment Information: Invoicing and payment details (processed securely through third party payment processor); and
• Technical Data: cookies, IP addresses, broswer types, device identifiers and analytics data collecte automatically to help us improve user experience and website perofmrance.

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How We Use Your Informations

We use the information we collect to:

• Schedule and confirm inspections, tests and service appointments;
• Generate quotes, invoices and service records;
• Send reminders, updates and service confirmations;
• Communicate with you for marketing, promotions or customer satisfaction follow up; and
• Improve our website performance and service offerings through analytics and feedback.

We will only use your personal/business information for purposes consistent with those described above unless we obtain your consent for as required by law.

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Cookies and Analytics

Our website may use cookies and analytics tools to enhance your browsing experience. Cookies help us understand website usage patterns and improve functionality. You can disable cookies through your browser settings, but some website features may not function properly.

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Disclosure to Third Parties

We may share your information with trusted third-party service providers who assist us in operating our business, such as but not limited to payment processors, scheduling tools and analytics platforms. These third parties are only authorized to use your information for the purpose of providing their services to us and are required to maintain its confidentiality. We do not sell, rent or trade your personal/business information.

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Data Storage and Security

We store personal/business information securely and take reasonable steps to protect it from unauthorized access, disclosure or misuse. While we use commercially reasonable safeguards, no online transmission or storage system is completely secure.

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Retention of Information

We retain your personal/business information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

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Your Rights

Under British Columbia's PIPA, you have the right to:

• Access and request a copy of your personal information held by us;
• Request corrections to inaccurate or incomplete information; and
• Withdraw consent from future communications (subject to legal or contractual obligations).

Request can be made by emailing us at service@123backflow.ca.

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Links to Other Websites

Our website may contain links to external websites operated by third parties. We are not responsibility for the privacy practices or content of those websites and encourage you to review their privacy policies.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with revised effective date.

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Contact Us

If you have any questions, requests or concerns about this Privacy Policy or our data practices, please email us at service@123backflow.ca.